Cancellation Order Policy
We understand that circumstances may require order cancellations. Below are the terms of our cancellation and refund policy:
1. Cancellation Fees
A cancellation fee of 30% of the total order amount will be applied to all cancellations. This fee covers:
- Administrative costs
- Banking charges incurred
- Other miscellaneous expenses wherever available or applicable and will be mentioned in the Refund Breakdown
2. Refund Amount
Customers will be eligible for a refund of 70% of the total order amount after deducting the cancellation fee.
3. Cancellation Process
All cancellations must be initiated by contacting our customer support team at support email [email protected] .
Once the cancellation is confirmed, the refund will be processed within 30 - 60 business days to the original payment method used.
4. Non-Refundable Cases
Custom-made or personalized items are not eligible for cancellation or refund.
Orders already shipped cannot be canceled but may be returned under our Return Policy (if applicable).
5. Banking Charges
Any additional banking fees during the refund process are borne by the customer.
By placing an order with us, you agree to this cancellation policy.
For further assistance, please contact [email protected]